Overall review - Customer Service Representative Consumer Cellular Employee Review

1.0
Nov 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent benefits ,Ot is not mandatory.

Cons

Bad management, They treat you like a number , they do not care if you have sick family or children only that you meet metrics, that are out of csr control in most cases I have experienced working here .. Lack of communication with help queue, also Hr is not to responsive they have to be told 5 different times before they take the issues seriously. My team has been through 3 different Supervisors in 1 year . False incentives and Smoke & Mirrors ,They will lie to you . I have a veteran father also mom worked very hard both retired and very respectful people. If your someone who is a tech & care about people you work with & customers ,like myself and was raised with ethics & morals ,, stay far away from Cc unless it’s to just get a check for couple months , I will not tolerate a company who doesn’t value their employees.

Explore other reviews about Consumer Cellular

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

They are diligent with their follow-up of next steps and texts.

Cons

Nothing bad so far, I was sent a text asking me to select my hours, and I agreed.

avatar
Consumer Cellular Response
1d
Thank you for taking the time to share your experience, and welcome to Consumer Cellular! We're thrilled to hear that everything is going well in your career with us. We know starting a new job can come with a lot of questions, so our Talent Acquisition and onboarding teams work hard to provide timely communication and clear next steps along the way. We're glad the follow-up and text updates helped make the process smooth. We appreciate you joining our team and wish you continued success as you begin your journey with us. Thank you for choosing Consumer Cellular, we're excited to have you on board!
5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Cons

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

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Consumer Cellular Response
1mo
Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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