Honest experience - Anonymous employee Consumer Cellular Employee Review

1.0
Mar 18, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are good.

Cons

Honestly I met some great, creative, kind people during my time at Consumer Cellular however the one thing that ruined it was the CMO, Carter Nance. Working under Carter was an experience I won't soon forget, though for all the wrong reasons. Throughout my time at Consumer Cellular, I encountered a work atmosphere marred by unprofessionalism and misogyny, largely perpetuated by Carter Nance. From the onset, it became clear that respect and professionalism were not values upheld in this workplace. Carter consistently displayed behavior that was not only rude but blatantly disrespectful towards female employees. His misogynistic remarks and actions created an uncomfortable environment where women felt marginalized and undervalued. In addition to his discriminatory behavior, Carter lacked basic managerial skills. Communication was often abrasive and belittling, with little regard for employee well-being or morale. Constructive criticism was nonexistent, replaced instead by a culture of intimidation and fear. It's disheartening to reflect on my time under Carter's leadership, as it overshadowed any positive aspects of the job. I would caution anyone considering employment at Consumer Cellular to thoroughly assess the workplace culture and management style before committing, as my experience serves as a cautionary tale of what can happen when toxicity goes unchecked. In conclusion, I cannot in good conscience recommend Carter Nance or Consumer Cellular to prospective employees. It's high time for a shift towards inclusivity, professionalism, and respect in the workplace, and it starts with holding individuals like Carter Nance accountable for their actions.

Explore other reviews about Consumer Cellular

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Store Hours STO PTO Commission Phone Benefits

Cons

Only con would be working at a slow store or having a slow month.

avatar
Consumer Cellular Response
1w
Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Cons

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

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Consumer Cellular Response
3w
Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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