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ContactUS Communications

Is this your company?

It's a nightmare - Customer Service ContactUS Communications Employee Review

1.0
May 9, 2016
Recommend
CEO approval
Business Outlook

Pros

There is oxygen in the building. I have to write more because they need 20 words at a minimum. Did I mention they don't drug test?

Cons

Paychecks are incorrect 50% of the time, raises for taking on additional work are offered but not fulfilled, the building is either way too hot or cold (usually cold), rules are not enforced but when they are it's only to certain people. Middle management does nothing but go to and from the smokers area and when bothered with unimportant issues such as client/customer/equipment issues which makes them taunt or belittle you. Co workers who smell awful and act in erratic behaviors (there are a few people who look more homeless than people begging with signs), the building is filthy and have been confirmed cases of bed bugs in the office that management refuses to shut down and address due to having to stop operations. They offer incentives that are never followed up on. The pay is awful, I'd say 75% of the full time employees still qualify for government assistance yet they still have the nerve to ask for donations on the companies behalf. Parking is a joke, as it's in a strip mall and with most of the other businesses operating on normal hours, those who have to work at this joke of a company over night or on weekends usually find their cars broken into (my own car on three separate occasions). Training to support third party products is haphazard and generally done by someone who has the same job title as you but is either jaded as hell by the company, knows nothing or smells so bad you can't focus on what you are supposed to be learning. The guy that trained me wouldn't take his earbuds out at any point and was very rude and unapproachable.

Explore other reviews about ContactUS Communications

5.0
May 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work environment to work

Cons

None that I can think of

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ContactUS Communications Response
1y
Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.
3.0
Nov 15, 2025
Recommend
CEO approval
Business Outlook

Pros

The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

Cons

They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

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