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ContactUS Communications

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Conniving management, high employee turnover rate and bad facility make working for ContactUs difficult - Anonymous employee ContactUS Communications Employee Review

2.0
Aug 14, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Plenty of nice people working below management level. -The follies of working for ContactUs can be entertaining and make for hilarious conversation. Sadly, it also gives the employees something for which to commiserate

Cons

-Company hires anybody. Their goal for a workforce is quantity over quality, therefore the turnover rate is extremely high, quality assurance ratings are poor and many of the employees are disrespectful and unqualified. -Management operates with Machiavellian tendencies. They are just as likely to fire employees for the slightest infraction as they are to keep unstable employees beyond their worth. Tension is rife within the building. Nobody knows their own standing. Everyone works with a proverbial Sword of Damocles hanging over them. One lady who works in upper-level management tried to have an employee fired simply because she sought a promotion within the company. Adversarial work environment. -Poor location. Building is constantly freezing. It is common to find salaried employees and high-level management pass by their subordinates, who are often bundled in blankets and jackets even during summer, and poke fun at them for freezing at work. The building has no windows and sits in an area of heavy traffic. -Weak benefits. Company health insurance is expensive. $85 per paycheck for a policy with a $2000 deductible -Few opportunities for advancement. Those who do advance tend to be released by the company within the months following their promotion. -Requirements for earning a pay raise are not defined. Some departments do not offer raises.

Explore other reviews about ContactUS Communications

5.0
May 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work environment to work

Cons

None that I can think of

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ContactUS Communications Response
1y
Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.
3.0
Nov 15, 2025
Recommend
CEO approval
Business Outlook

Pros

The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

Cons

They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

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