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ContactUS Communications

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Remote CSR - Customer Service Representative ContactUS Communications Employee Review

3.0
Aug 16, 2021
Recommend
CEO approval
Business Outlook

Pros

You can offer 15% off to customers. Sometimes they had a drawing to win prizes

Cons

No room for advancement No raises for the stress Constantly Coaching Sessions for not completing the call in a timely manner or not showing enough empathy. You have to be talking at all time, NO DEAD AIR.

Explore other reviews about ContactUS Communications

5.0
May 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work environment to work

Cons

None that I can think of

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ContactUS Communications Response
1y
Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.
3.0
Nov 15, 2025
Recommend
CEO approval
Business Outlook

Pros

The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

Cons

They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

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