Pros
Nice coworkers Thats about it
Cons
Everything else!!!! Training module was poor!!! Not designed to help the remote csr succeed. No success for the representative means frustrated customers. No hands on in 40 hours of training. It was book work. Trainers were nice but at times their information was faulty. No patience for classroom questions. No participation of students. There are multiple screens during each call that you have to navigate quickly with customer on the phone. Many of the systems are slow and freeze. Supervisors absolutely are nowhere to be found. Was told my first day when having it issues that I would have to go to other classmates to catch up on what I missed. Thank God I'm pretty quick on my feet and was able to figure it out myself. No information that's useful on navigation of the various screens used during each call. Very complicated system that could be improved by putting everything that pertains to customer issues into one platform. No leeway Incase you have any type of appointment during training period. We should've been given summaries of what each platform does and have the csr on the 3rd day take various mock phone calls for different customer scenarios. We also should have broken off into groups and rehearsed scenarios amongst each other under the guidance if an instructor. Customers shouldn't have to suffer because a representative is poorly prepared to handle their situation.
