Pros
There was multiple opportunities for overtime on a weekly basis
Cons
I worked for this company for almost two years. I had a great direct supervisor but other then that this company is unresponsive to communication issues. There is constant misinformation floating within agents due to the lack of information provided when policies changing within. There was six different issues with my pay during my time working with this company. Five of these situations I was missing money for hours I worked.The progress for hiring a training agent (Belk agent specifically) has changed greatly yet each week new agents stated they felt unprepared and not supported. These messages were generally ignored by working supervisors and management staff. If you are new to a customer service position such as this I would not recommend this company to be your first. I have never had so many issues with pay, untruthful and disrespectful supervisors. We were expected to help train/transition new staff that would later take our jobs when they out sourced to the Dominican republic. When asked if we were at risk of losing our position we were lied to until two weeks become the change would be done.
