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      ContactUS Communications

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      ContactUS Communications reviews

      Poor management - Customer Service Representative (CSR) ContactUS Communications Employee Review

      3.0
      May 5, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is remote work available.

      Cons

      Fear mongering type management. Highly concentrates on mistakes not accomplishments. Management says they are there for help and questions but get easily annoyed if you do not know something. Training teaches making customer happy is the most important task, when short call times are heavily pushed.

      Explore other reviews about ContactUS Communications

      5.0
      May 7, 2025
      Hr- representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment to work

      Cons

      None that I can think of

      avatar
      ContactUS Communications Response
      1y
      Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.
      3.0
      Nov 15, 2025
      Training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

      Cons

      They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

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