2.0
Jun 17, 2026
Former employee, more than 5 years
Rochester, NY
Recommend
CEO approval
Business Outlook
Pros
Diverse & different calls and resolution.
Cons
Rare pay increase for 11 years in the field.
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Users say... "work from home hours are good overtime sometimes" "Good pay and easy to get promoted" "Good benefits and they provide the equipment" "Salary is good," "Staff is friendly"
Users say... "Training was horrible and not long enough" "Overly sales driven just to meet bottoms line and poor management" "Rude customers and bad supervisors" "Rude managers messed up my check things constantly changing no help" "Long hours and constantly chaning"