Not worth the time or money - Solution Specialist ContinuumCloud Employee Review

-extremely overworking toxic environment. Only appreciated based on numbers. management only sees quantity over quality. -WORST training. So much knowledge to know, so when calls come in from something you are not 100% trained on, you have to quickly type the question in a group chat and hope someone responds. If not, you create a ticket and assign to yourself. Since it's not something you're trained in, it requires assistance from others (who are consistently busy) so workload begins to pile up -tickets from previous employees are given to you to work on. No proper closure and you have to pretty much start from scratch again. -clients can be extremely rude due to consist bugs in system -management will talk about other employees like they're trash. they do not understand that their words will come back to bite them one day. -the only way you will get liked by management is if you work more than 9 hours and complete high number of tickets. otherwise, you are another basic member of the "team" -praise company culture during interview. from my experience, there is zero culture whatsoever. everyone is stressed, overworked, irritated, and counting down the seconds until the day is done