Customers were terrible - Customer Service Representative Cool Today Employee Review

3.0
Nov 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent pay, hybrid workplace, empathetic managers

Cons

Bad customers, Subpar training, Not enough staff, Unreliable coworkers

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Cool Today Response
3y
We appreciate your feedback. At Cool Today, we are all about people (both employees and customers). Training is of the utmost importance to us, and we will use this feedback as a part of the training process. Thank you.

Explore other reviews about Cool Today

5.0
Jun 9, 2025
Recommend
CEO approval
Business Outlook

Pros

flexible with time off hands on training great office environment great collaboration with other managers

Cons

none to give at this time

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Cool Today Response
1y
Thank you for the kind words! We're so glad to hear you're enjoying the flexibility, hands-on training, and collaborative environment. It's always encouraging to know that our efforts to build a supportive and team-oriented workplace are making a difference. We appreciate you taking the time to share your experience—and we're grateful to have you on the team!
4.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve been here several years. Understanding about health issues

Cons

Micromanagers managers needs to give employees space

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