The Real CoolSys - Account Coordinator CoolSys Employee Review

1.0
Mar 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Nothing unless you are a favorite employee or a higher up. Then you can basically sit back and do whatever you want within reason.

Cons

Nepotism is strong here - several current employees have quit and been rehired multiple times simply because are either related to or are friends with the president and higher ups, Employees aren't valued and Management has little concern for you unless they favor/like you. If they do like you, well that'll let you be upwards of an hour late daily, go for a 30 minute coffee break immediately upon clocking in, be on your phone whenever you like and they will look the other way. Retention rate of employees is abysmal. The office staff changes less frequently save for the CSR team, who change almost weekly. The HVAC field techs quit after a few months because of the poor treatment they often receive. They tell you to and encourage lying to their own clients. Just the other day one of the account managers found out a branch screwed up so bad it was an OSHA violation, and instead of telling the client their goal was to cover it up so they wouldn't be at fault. Your own coworkers will argue with you constantly since every group acts independently, and when you ask your manager for help they will tell you there isn't anything they can do.

Explore other reviews about CoolSys

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

great company , good pay great benifets

Cons

no cons no cons no cons no cons

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CoolSys Response
5mo
We are happy to hear that things are going well down in Texas! We believe that great local leadership, along with good pay/ benefits, is a winning formula for attracting and retaining top talent.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, no shortage of work, 401k has good match

Cons

Worked here for over 4 years. Cons of this company are that lots of technicians are green and have limited knowledge of what they are doing. This leads the couple guys on the team to carry the entire branch. Burn out is insane. Evrey call is an emergency according to managers. On call a lot

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