Biasism at it's finest - Customer Service Representative CorVel Employee Review

1.0
May 18, 2017
Recommend
CEO approval
Business Outlook

Pros

The hours of operation, holidays off. Would say company picnic is a plus, but it's not. Employees are expected, if attending, to cook the food, bring dishes and work the amenities (i.e. cotton candy machine, snowcone machines, etc)

Cons

The training was unstructured, was on the floor dealing with calls with an employee before even having knowledge of systems. Witnessed new employees being moved to newly created positions (with more pay) before position was ever announced to tenured employees. No on site HR; had no one to air grievances to that wasn't directly "above" me. Multiple employees cited concern about saying anything for fear of being retaliated against. A few even advised that "they", the management, have not even written people up (no first, second warning) but will suddenly present a final written that threatens with termination. The corporation requires employees to sign off on a handbook that the pharmacy division deviates from.

Explore other reviews about CorVel

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

No call. No weekend no holiday

Cons

Lots of driving to various locations

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent pay structure to offset poor benefits and high healthcare costs. There is no Short Term Disability offered.

Cons

Management frequently lies to clients and employees about adjust case loads. Adjusted frequently experience case loads of 150 to 200 cases per desk. Management lies to clients regarding adjuster turnover and account managers are expected to lie as well. Alcohol is a big part of Corvel culture. During my first week of employment I was expected to drink with my regional VP and a client. During the conversation the client became extremely intoxicated and began mocking me. The VP looked on and said, none of this matters. This is just some hazing. Managers do not take the time to develop their cohorts. They bully people into working harder and taking on more than they can physically manage. When you make a mistake the response is not, let’s learn from this. The response is, do it again and you’re fired. This is common Corvel culture. This is very much a classic corporate greed structure that pushes people to their breaking points, fires them, and funds someone else to plug the hole.

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