Do Not Work Here - Workers Comp Claims Adjuster CorVel Employee Review

Disorganized No team atmosphere Selfish culture Dishonest Workload was unrealistic Management is unprofessional Management undermines their employees No strong team culture Everyone working for themselves and not working together Where do I begin with this review? I was thrilled to be taking the next step in my career at CorVel! I had just spent three years with my prior employer and was looking forward to learning something New. Queue the first red flag, which was prior to my hiring. In my interview I asked what the workload would be like, it was indicated to me that I would be handing only MN Claims and only new claims for a new account that CorVel was taking over. I was excited for this because that meant I would have enough time to get some solid training in and really learn their system well so I could be successful. Three days before my start date I still hadn’t heard anything about my equipment or when/how to start. I had to send two emails before I was directed to my manager who mind you was not personable AT ALL. We discussed my start date, and as it would turn out they sent my equipment to the wrong address (2nd red flag). During my first week with CorVel I went through their training (it left a lot to be desired and did not really go over their claims handling system in depth). I had one on ones with three different people for around an hour each who walked me through the claims system. What I’m trying to say is that the training snd on boarding was lack luster and I felt unprepared when starting to handle claims. This was communicated with my manager several times in a one on one, however it was brushed off. Within 2-3 weeks of starting there I already had 60 claims. 40 were inherited claims from another adjuster and 20 were Covid related claims. The 40 I inherited were in rough shape AND were for one of the toughest accounts they handle. Remember, that I worked fir a carrier before and not a TPA. TPA’s are extremely different and my manager also knew that. I am a hard worker and usually a high preformed, however I was already behind on my work 3 weeks in because of the files I was given. If you recall in my interview it was discussed that I would be handling new MN claims only for a new account. (3rd red flag). Fast forward to our first team meeting, my manager in short says that the senior leadership team was implementing a new Audit system. Essentially we would be dinged for items that were out of our control, this caused a stir on the team. When my manager opened up for questions folks asked questions and were met with a “well it’d out of our control” or some corporate speech to settle everyone down. It became apparent in this meeting that my manager DID NOT have her teams best interest in mind, nor did the team trust her (4th red flag). Following this meeting I drafted a spreadsheet and asked that everyone write down system inefficiencies they were running into end if they have a work around or idea on how to fix that. I got s few answers, but a lot of them were about how folks really appreciated me stepping up BUT they warned me that normally management does not listen to suggestions often if ever. When I brought up the list and spreadsheet to my manager she said “well I can pass this along to _________, but chances are nothing will come of it”. Hahahah I’m sorry this is unprofessional of me but WOW LETS NAME HER LEADER OF THE YEAR. A good leader leads, they work on behalf of their team, they don’t shut them down. You thought that was it? Oh no no, as time went on my manager would continually undermine me in emails to claimants, insureds and brokers. Saying things in the email like “Olivia, why isn’t this done yet?” Riddle me this, if you’re a manager working with an account manager you certainly shouldn’t be giving them any reason to doubt your teams work. So why undermine me in not just one email but many? This was constant, I even addressed it with get to which she said “I’m not here to clean up your messes”. Unrelated to management, let’s talk about the disorganization of this company. I already mentioned the issues with my start date and equipment, but there’s more. When I started there was no information about how PTO/Holidays or Sick Time worked. Of course I tried to ask my manager, but she was no help. So, I emailed our HR. And I waited, snd I waited. I didn’t get a response for a week, so I followed up again and this time CCed my manger. Finally they responded; “PTO is accrued for 90 days before you can use it”. I’m not upset about that, I’m upset that it took a week for another internal team to get back to me. But it doesn’t stop with HR, their tech department is the same way. One day I logged on and my computer was not letting me use ctrl+alt+delete to get into my computer. I tried everything I could think of, but eventually had to place a ticket. I was told someone would be with me in about an hour or hour and a half. So again I waited, and waited. Mind you I cannot work, so I’m losing work time. I called back after waiting for about 3 hours and was told “the tech tried to email you but you didn’t respond”. YOU DON’T SAY? that’s because I don’t have access to my computer. This same thing went on the entire day, and I had to have my fiancé fix my computer for me. Tech didn’t get to me until 2 days after I placed the request. I escalated to my manager as this is obviously a huge inefficiency, and she basically said “let’s not rock the boat. It’s resolved let’s move on”. It’s resolved because I fixed it. There are so many other things, it seems as though no one has eachothers backs, everyone is thinking of themselves and themselves only. There is a lack of culture at CorVel. Do not work here, the pros certainly DO NOT outweigh the cons. You can find the same pros somewhere else where your company actually cares about your success and well-being. Leaving this place was an absolute blessing.