Get Rid of Offshore Contractors! - Customer Service Representative Cotality Employee Review

3.0
Nov 7, 2012
Recommend
CEO approval
Business Outlook

Pros

The pay was good. Co-workers were great. Direct supervisors were fair and knowledgeable, and supportive of a work-life balance. All the basic tools and updated software were provided.

Cons

Upper management was non-communicative and resolutely ivory-tower in its management style. Training was non-existent. Although I did not need much training, long term employees were hopelessly invested in their archaic business processes. The work did not flow. Meetings were unproductive 90% of the time. Conference calls with remote VPs and directors always lacked focus.

Explore other reviews about Cotality

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with great leadership

Cons

Upward movement within the company can be slow at times.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule is really the only positive I have. I worked there almost 10 years.

Cons

Constantly laying people off and switch contractors around. Not a big deal unless you team is admin for 7+ buisness units at once, they fire off the contractors you have spent training. They fires that team and told them tp train their replacements.

See reviews by: Helpful|Rating|Date|All