Huge Difference between West coast Exec mgmt and East Coast Exec mgmt. - Investigator CoventBridge Group Employee Review

2.0
Apr 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Mr. Merrill and his east coast exec team have an open door policy. Non-threatening manner when bringing things up to their attention. Average pay for vendor investigators Vehicle allowance is above average

Cons

West Coast Exec mgmt are threatening in nature when is comes to conference calls. West Coast Exec mgmt team do not have an open door policy- even though the company say they do. They never call investigators back, and when they do, it is days/weeks later. West coast exec mgmt team are always blaming the investigators for lack of work, even though the west coast sale person seemed not to care. West coast Case Manager gets in trouble for sticking up for their investigators.

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CoventBridge Group Response
9y
Thank you for the review. We are glad to hear the positive feedback you provided and would like to address your additional feedback. At CoventBridge we hold the executive and management staff to a high standard. Throughout our organization, we believe in an open-door policy, a non-threatening approach with our employees’ opinions/feedback, a timely response to our staff and the ability to escalate matters pertaining to your managers in a confidential environment. This posting has been shared directly with the “West Coast” Management staff and the overall CoventBridge management approach mentioned above was reinforced. We are hopeful you and others have already experienced an improvement. Please do not hesitate to escalate such concerns and we will address them, but we prefer the opportunity to discuss, collect additional facts if needed, and follow up. We appreciate there is a strong level of trust with the senior management mentioned above. Please come to us directly with your concerns and count on us to handle them appropriately. Alternatively, employees can always anonymously submit feedback, concerns or new ideas to continually improve at CoventBridge. The link to the intranet can be found in the monthly employee newsletter, or you can reach out to Employeeappreciation@coventbridge.com for more details. Thank you, Doug Merriman, Chief Operating Officer

Explore other reviews about CoventBridge Group

5.0
Jul 12, 2025
Recommend
CEO approval
Business Outlook

Pros

People are generally super helpful. External customer service, and internal customer.

Cons

Work can be either overwhelmingly busy or completely scarce.

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CoventBridge Group Response
10mo
In the investigator industry, the volume and type of work can vary due to factors outside of our control, such as client needs, case locations, and seasonal demand. While we cannot eliminate these fluctuations, we are committed to doing everything we can to keep our investigators working consistently. This includes securing new clients, maintaining strong relationships with existing clients, and delivering high-quality results that generate additional opportunities. Our goal is to minimize downtime and create as much stability as possible in an inherently variable industry. We genuinely value constructive feedback, as it helps us grow and improve. We love hearing that the culture we have created has been helpful and supportive.
3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The flexibility to work from home and have some say over your work hours is something that has kept me at the company. This is the benefit that I use to justify the cons.

Cons

The pay structure is way below averages for this line of work. Merit increases are considered annually, but have fallen far behind inflation thus far. PTO is less than what I've experienced in other similar positions. Ongoing training is sparse and seems to create time-intensive problems that would be more efficiently handled with regular training updates. The company makes no contributions to health insurance premiums, which for people like me, means that half my paycheck is gone before I see it just to cover premiums for myself and my son.

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