A company that really listens to its employees and cares - Investigator CoventBridge Group Employee Review

5.0
Apr 20, 2017
Recommend
CEO approval
Business Outlook

Pros

I started with CoventBridge Group a few months after the ICS Merrill and GlobalOptions Merger. And though I have heard from some that the merger was difficult (which all mergers have hurdles), I have truly seen the executive team listening to its employees and responding in a way that shows their effort in trying to solve for any obstacles that employees communicate. Also, I have heard from many employees that they see and are extremely impressed with the time and effort the executive are putting in to listening to their concerns. Not only have executives been continually prying to have employees come to them with constructive feedback, they have also: implemented many initiatives to create an open door atmosphere here. From open office hours on executive calendars that employees can schedule, committees to be the voice of the field staff to the management team, to a monthly employee newsletter that highlights employees that provides videos to meet the employees, to an anonymous idea box submission platform, to an initiative to have all management visit field staff whenever traveling, and last but not least, the constant modifying of protocols and procedures when given feedback. I have never worked for a company where I can say the management team has stopped and listened to its employees and then ran full force into making such impactful changes. I've been with companies where executives listen and it all sounds good at first, but then no action is taken. On top of the care executive and management teams, this company provides benefits that far out shine any other investigative solutions organization. CoventBridge is investing in its employees and clients in everywhere. I have really enjoyed working here so far and have been empowered and motivated by all the people looking out for one another!

Cons

I think at first the communication to the field staff needed to be more often, but now they are continually communicating and in a way that explains the reasoning for why things are being done, which really provides insight versus just saying "yes" or "no".

Explore other reviews about CoventBridge Group

5.0
Jul 12, 2025
Recommend
CEO approval
Business Outlook

Pros

People are generally super helpful. External customer service, and internal customer.

Cons

Work can be either overwhelmingly busy or completely scarce.

avatar
CoventBridge Group Response
10mo
In the investigator industry, the volume and type of work can vary due to factors outside of our control, such as client needs, case locations, and seasonal demand. While we cannot eliminate these fluctuations, we are committed to doing everything we can to keep our investigators working consistently. This includes securing new clients, maintaining strong relationships with existing clients, and delivering high-quality results that generate additional opportunities. Our goal is to minimize downtime and create as much stability as possible in an inherently variable industry. We genuinely value constructive feedback, as it helps us grow and improve. We love hearing that the culture we have created has been helpful and supportive.
3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The flexibility to work from home and have some say over your work hours is something that has kept me at the company. This is the benefit that I use to justify the cons.

Cons

The pay structure is way below averages for this line of work. Merit increases are considered annually, but have fallen far behind inflation thus far. PTO is less than what I've experienced in other similar positions. Ongoing training is sparse and seems to create time-intensive problems that would be more efficiently handled with regular training updates. The company makes no contributions to health insurance premiums, which for people like me, means that half my paycheck is gone before I see it just to cover premiums for myself and my son.

See reviews by: Helpful|Rating|Date|All