Used to be amazing - Retail Store Manager Cox Communications Employee Review

2.0
Mar 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Taking PTO was fairly easy if you had a good manager Easy Commute Store hours weren't bad for now Benefits were expensive if you have a family but decent, you don't get what you pay for but it's good enough for an individual Lots of opportunities to move up because people keep leaving

Cons

Management is horrific and does not have a vision for success. "Punishment" calls being added to your calendar less than 30 minutes notice. Constant fear you will be fired if you perform worse one month even if you obtained your goal. Employees of all retail roles are leaving the company or shifting to different departments because management is unbearable and insufferable. Your coworkers hate it too so you'll constantly have low morale and will dread showing up every day.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

2.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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