Good benefits, but too focused on sales - Senior Engineer Cox Communications Employee Review

4.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits for the industry

Cons

They are too sales focused

avatar
Cox Communications Response
3w
Thank you for leaving a review, and for building a better future with Cox! We're happy to hear that you're enjoying your employee benefits. You're correct that Cox is a pro-sales organization: our sales teams help drive continued, sustainable business success. But sales at Cox is all about partnership and impact: building teams that are competitive, not cutthroat, and helping customers find the very best solutions for their unique needs. If you have questions or ideas about our approach to sales, we hope you'll speak with your leader or a trusted mentor to share your thoughts and help us continue to innovate! Thanks again.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

See reviews by: Helpful|Rating|Date|All