Needs improvement. - Universal Home Technician Cox Communications Employee Review

4.0
Nov 28, 2008
Recommend
CEO approval
Business Outlook

Pros

Good job, with good benefits. Promotion opportunities in the past were plentiful but due to uncontrollable circumstances, they are gone. The upper management seem to be concerned with their people and their needs.

Cons

Due to current economy, opportunities for advancement are now gone. Supervision (not upper management) are more concerned with themselves than their people. The company has gotten away from realizing that some employees are better at their job than others and should be recognized for that. They don't want to hurt other employees feelings so everyone is considered to be equal no matter how many years experience they may have.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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