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      Cox Communications

      Part of Cox Enterprises

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      Cox Communications reviews

      Tech Support is Really Sales - Technical Support Representative Cox Communications Employee Review

      3.0
      Feb 4, 2017
      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Monthly sales incentives; management tries to make it fun; various schedule options

      Cons

      Tech support positions are really sales positions used to bait customers into buying new products and services; high attrition rate due to sales fraud and frustration; schedule options change every six months depending on metrics; they did not explain in the interview that sales played such a central role in your job.

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      5.0
      Mar 2, 2026
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

      Cons

      The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

      2.0
      May 31, 2026
      Senior data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

      Cons

      Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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