Started out great, ended up a joke - Customer Retention Representative Cox Communications Employee Review

3.0
Aug 23, 2012
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great office, open door policy with managers.

Cons

Although there is an open door policy with managers your feedback is listened to but not acted upon. When I first started it was great, felt secure in my job daily, made good money, great atmosphere. That steadily changed after they started firing everyone and micromanaging everyone to death. I guess the managers were trying to justify their bloated salaries? I'm not sure what they did outside of bring in donuts on Saturday's anyways. Basically on the retention floor, if you ain't cheating, you ain't trying. It's crazy the what reps will do and be rewarded for it, and then others will be fired. Silly job, silly management. Also, when about 25% of the sales floor is out on LOA for "stress" you might have a problem.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

2.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

See reviews by: Helpful|Rating|Date|All