Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      Cox is circling the drain.... - Executive Director Cox Communications Employee Review

      1.0
      Sep 4, 2012
      Executive director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Cox reputation with customers and to some degree within the industry is still strong and valued.

      Cons

      CEO, CFO, and CTO are among the worst in the industry. CEO is emphasizing short term financial performance over ALL long term business imperatives. New extremely heavy business and technical development processes are sapping the life out of any thread of innovation that remains. All of the good things about the company culture are either gone or in decline.

      Explore other reviews about Cox Communications

      5.0
      Mar 2, 2026
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

      Cons

      The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

      3.0
      Jun 6, 2026
      Retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, sometimes free food, equipment provided

      Cons

      Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Cox Communications jobs | Cox Communications salaries | Cox Communications benefits | Cox Communications interviews | Cox Communications conversations
      Cox Communications reviewsCox Communications Executive Director reviewsCox Communications review