Not enough to keep employees - Call Center Agent Cox Communications Employee Review

disparaging differences how different departments are treated due to revenue saving vs tech support. each department do their part for the customer and the company and should be treated equally as such. customers are borderline verbally abusive and it's globally acceptable regardless of who answers the phone and when explaining to management why the phone call went poorly the agent is told to put away the excuses and be accountable. that environment is a ruination of good people and top notch employees.