Made lifelong friends, but policy changes and management need improvement! - Account Services Representative Cox Communications Employee Review

2.0
Feb 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Benefits start right away, co workers were awesome, and nothing wrong with free cable and internet!

Cons

Management didn't know anything, policy and system change every other week so you can't hardly get one thing down without learning something. THEY DON'T AT ALL WORK WITH YOUR SCHOOLING SCH. If you are legit sick, they don't care, even if you have a drs note. The new service to sales was a joke, as I keyed in my orders and half the time I didn't get paid for them. Overall, my experience wasen't great, but I wouldn't change it, because of all the great people I met.

Explore other reviews about Cox Communications

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and benefits package

Cons

The upcoming merger with Charter

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits were good and PTO was nice.

Cons

Leadership fails at seeing opportunity. Sales approach is archaic and those who act in bad faith are rewarded. If you try and move to a different role leadership will reward you with a PIP.

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