What comes after"From bad to worse"? - Technical Support Representative Cox Communications Employee Review

1.0
Feb 10, 2013
Recommend
CEO approval
Business Outlook

Pros

HOURLY co workers are supportive,as we are all in the same sinking boat, bailing with a strainer!

Cons

There truly are no words that accurately describe the blatant and rampant culture of lies from "Supervisors" and "Management". Hourly employees are intimidated on a daily basis. Raise structure is a joke.Bonuses that used to go to the actual revenue GENERATING employees(The HOURLY employees) have been spent rather on "team building exercises" for Supervisors and Management. Some to include trips to Vegas, white water rafter, paintball excursions, and 10K bonuses paid out to Sups and Mgrs. No allowances are made for actual human issues or problems; If it doesn't fit in the M&Ps...it doesn't exist Absolutely no opportunity for any type of advancement regardless of qualifications.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

2.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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