5.0
May 23, 2014
Former employee, more than 8 years
Gainesville, FL
Recommend
CEO approval
Business Outlook
Pros
This company cares about its customers and their employees. They live up to their promise of delivering the best overall experience to their customers and they are fair.
Cons
Strict monthly goals. Attainable, but sometimes at the risk of customer service. An example would be that you have to hit on certain criteria during the call to meet your goal, but at the same time forgetting you are there for the customer. I don't believe focusing on goals while on a call is as important as focusing on what the customer is saying.