Pros
Benefits are great, MAJORITY of people you come across are very very very friendly, and will help you however whenever. Going from working at one company for 12 years to coming there, I ended up being way more comfortable than I thought I would be because everyone was so nice. Pay was better than what I expected.
Cons
Our trainer was great, but with the amount of people that were in the class, you didn't get a lot of time to ask as much as you wanted to. The training doesn't really prepare you for the REAL calls you are going to take. I took the job having a very very strong customer service background, and not much technical, and one thing to remember is customer service over the phone is WAY different than in person. Customers are more likely to talk to you like a dog even if youre being as nice as pie to them, because they don't have to look at you face to face .Something I wasn't expecting, when I genuinely wanted to help the customers. Customers can cuss you out, and they aren't going to do anything about it. Had lots of mandatory overtime which for some people can be great, but others with a life would think otherwise.