Depressing job. Everyone cheats to make tough commission goals. - Retention Specialist Cox Communications Employee Review

1.0
Jul 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Very good employee discount. Every tv channel and 250 mgb internet for like $30 mo

Cons

Worked for the company for 8 years (last 3 years in retention) Went through 3 different managers last 3 months. Commission is shaky and very very unreliable. Projected to lose $16000 this year. Company did not care. Everyone is now cheating the commission stricture because that is the only way to make a paycheck. I left after missing the 3rd month in a row. The end of the pandemic and the increased inflation and coming recession has made this job impossible. RAMPANT CHEATING ESP BY 3rd PARTY REPS. Company sends work to Mexico and other countries, these reps suffer to ramifications for lying to customers, hanging up or simply not disconnecting the customers account.

Explore other reviews about Cox Communications

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Office, pay, benefits, culture is great

Cons

Company changes are creating disruption

4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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