Run as fast as you can - Retention Specialist Cox Communications Employee Review

1.0
Aug 23, 2022
Recommend
CEO approval
Business Outlook

Pros

My coworkers were cool, thats honestly it.

Cons

The metrics you are expected to meet are unattainable. Pay is subpar at best. Commission you are supposed to be able to make, won't happen unless you cheat. Uncontrollable disconnects count against you. Management is awful and does not care, from your direct leader up to the top. Customers cuss you out all day every day.

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Cox Communications Response
3y
Thanks for providing feedback. Customer service can often be challenging, so we really appreciate what our call center employees do at Cox. We're always seeking to understand how we can improve the experience for our customer service employees, so thank you for sharing your input. We appreciate your time at Cox and the time you took to write this review.

Explore other reviews about Cox Communications

5.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
3mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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