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      Cox Communications

      Part of Cox Enterprises

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      Cox Communications reviews

      Zero Reciprocated Loyalty - Director, Customer Support Cox Communications Employee Review

      2.0
      Nov 6, 2022
      Director, customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people on the teams you work with will make it worth your while. They are for the most part interested in helping everyone be successful. It is actually the leadership you have to be fearful over not the rank and file or middle managers.

      Cons

      The other directors and just about eveyone above is just like every callous power hungry executive at every other big corporation. Cox pretends that it is a family business and that everyone working here is a family. But the VP's give heartless orders to drive the people harder and anyone who doesn't fall in line get's targeted to be disciplined. More of work is being moved off shore so there really is no dedication to the employees or the communities. Its all a lie to keep the plebs in line. The shift has been in the last year since the new CEO was announced. Its like everyone in leadership has thrown empathy and intellegence out of the window, then replaced it with an animalistic urge to be cruel and ensure their own survival at the same time.

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      Cox Communications Response
      3y
      Thanks for your feedback. Our leaders are advocates for a better tomorrow, and we're sad to hear that you don't see it that way. However, we do appreciate your review and will be sure to share it with our leaders. We're always striving to be better, and your feedback is a vital part of that. Best wishes to you in your career journey.

      Explore other reviews about Cox Communications

      5.0
      Mar 2, 2026
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

      Cons

      The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

      2.0
      May 31, 2026
      Senior data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

      Cons

      Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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