Retention - Customer Retention Representative Cox Communications Employee Review

The management is horrible. You never know anything until last minute or you mess up. Horrible forecasting for goals... Very strict attendance policy. Can be hard to make goals so months. (Only for retention) No other department wants to do there jobs. Retention fixes everything. Honesty retention needs a raise because we are billing, technical support, supervisors, everything. They expect us to consul every customer with a discount. We handle things beyond our job description but you are forced to give discount to keep yourself from losing money. You can save Cox millions of customers but they will fire you the moment you drop the ball.