Pros
The company pays well and offers many daily and monthly sales incentives. They give their employees a moderate amount of empowerment and isn't too concerned about much as long as you show up and meet your metrics.
Cons
There was originally no standard for corrective action for poor stat performance. Once they enacted a write up process, they lowered all of their standards (even though the goals were absolutely attainable). The company restructured their customer service and uses third party call centers for about 60% of their calls which leads to a poor experience for the customer. The company itself is a follower in the industry and aligns many of its practices with what other companies are doing instead of taking the lead in culture and innovation.
