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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      Inbound Retention - Customer Retention Representative Cox Communications Employee Review

      5.0
      Sep 24, 2015
      Customer retention representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good commission, great benefits, employee oriented company. Privately owned company with call centers on both coasts. Learning about new technology and helping customer.

      Cons

      Shift bids with changing hours during the summer/winter months. Sometimes sales goals can be unrealistic. Chained to a headset all day with angry customers can be stressful.

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      5.0
      Jun 28, 2026
      Director, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really great culture & benefits. Part of a great team.

      Cons

      Going to be merged with Charter. Major changes heading our way.

      4.0
      Jun 20, 2026
      Field engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

      Cons

      Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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