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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      Customer service representative - Customer Service Representative Cox Communications Employee Review

      3.0
      Sep 26, 2015
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Winning trips, fun incentives, family atmosphere. Banquet dinners, cash cube, attainable goals.

      Cons

      Cox downsized to just 3 call centers nationwide and their management began to mimic a competitor. Would have had to move out of state so did not go, but heard that things were not like before, pay not the same and goals not attainable.

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      5.0
      Mar 2, 2026
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

      Cons

      The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

      4.0
      Jun 20, 2026
      Field engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

      Cons

      Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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