The pay is good, but beware... - Director Cox Communications Employee Review

3.0
Sep 17, 2008
Recommend
CEO approval
Business Outlook

Pros

The compensation and benefits were good. There are also a lot of good people that work for the company. Opportunity to travel to interesting US locations.

Cons

Management won't step up to the plate and do the right thing to fix problems in the company. They are all too worried about protecting their bonuses and their turf to stir things up enough to make things right. The stress level is very high. Especially for middle management. The Human Resources department has been played up in the press to be one of the best in the industry. they were basically useless during my tenure. Issues with problem employees could not properly be resolved because HR would not step in and provide the assistance necessary to either reprimand or dismiss the problem employee.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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