Tough - Retention Specialist Cox Communications Employee Review

2.0
Oct 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits and usually have some food.

Cons

Impossible to save units. People cancel the service because of uncontrollable reasons like moving or even death yet your hit with your bonus being deducted due to issues out of your hands. You can only lose a certain amount of units per day so one call can ruin your entire shift.

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Cox Communications Response
1y
Thanks for sharing your feedback with us. While we're happy to hear that you are loving the benefits and amenities you receive here at Cox, we're concerned about the issues you're experiencing. We recommend taking the time to have an open and honest conversation with your manager and/or mentor about your concerns as soon as possible. We will also share this feedback with leadership.

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Pros

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Cons

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