Retention Representative - Customer Retention Representative Cox Communications Employee Review

2.0
Feb 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Good pay. You are paid $15.63 an hour and are given a $1700 commission for your first three months of employment. The training program is pretty detailed.

Cons

The type of people who work here show that Cox doesn't really care about its business. A lot of workplace gossip, very stressful environment. There were about 25 people in my new hire class, and it's been 4 months and only 6 of us remain. ICOMS is outdated and the systems fail at least twice a week.

Explore other reviews about Cox Communications

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great culture & benefits. Part of a great team.

Cons

Going to be merged with Charter. Major changes heading our way.

4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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