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Crane Payment Innovations

Part of Crane NXT

Engaged Employer

Convenience Services is best team - Director Crane Payment Innovations Employee Review

4.0
Mar 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Business units are more autonomous now and run like true companies within CPI. I recently retired, but if I were still in the workforce, I'd say Convenience Services (formerly known as vending) is the place to be if you are considering a job at CPI. I think it is CPI's most exciting (but also complex) business unit as it involves connectivity, fintech, media, and smart vending machines of all kinds, including premium coffee! Under the leadership of Sharon Peyer, the Convenience Services team has made great strides, navigating challenges that have long made this business complex. Sharon is a leader who does the hard work, coaching and inspiring her team. She will also take on challenges that I have seen many others at CPI run away from. She's a rare leader who you can learn from and grow with.

Cons

Historically, the company was too matrixed, making it difficult to compete. This is improving under Aaron Saak and Michael Mahan, but corporate can still be very slow, too process-oriented, and too risk-averse.

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Crane Payment Innovations Response
1y
We appreciate your review and will share your comments with our leadership team for discussion, as we are always striving to improve ourselves as a business. Best wishes from our team, and thanks again for sharing your feedback.

Explore other reviews about Crane Payment Innovations

5.0
Nov 17, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great office space, nice cafeteria, good work-life balance

Cons

most people work from home

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Crane Payment Innovations Response
6mo
We’re glad to hear you enjoyed the office environment, cafeteria, and work-life balance as these are areas we continuously invest in to create a positive employee experience. We understand that remote work has become a common preference in recent years. Our goal is to provide flexibility while maintaining collaboration and engagement, and we’re actively exploring ways to enhance in-office experiences and hybrid work options to ensure employees feel connected and supported. Your insights help us improve, and we thank you for your time with the company.
2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great product line up across several industries

Cons

Upper leadership out of touch. Continually cuts people to save money while sacrificing customer support in the process.

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