Jul 10, 2018
Crawford & Company Response
8yThank you for taking the time to provide us your feedback. I’m sorry to hear your experience at Crawford does not match our intentions of being the best place you’ve ever worked. Crawford & Company is committed to treating everyone with fairness, respect and dignity. As well as providing a productive work environment free from harassment and discrimination.
Crawford & Company believes employee feedback is critical in creating a culture that is rewarding and fulfilling for our employees. To this end, we launched a biannual pulse survey in 2017 as a tool for our global workforce to provide anonymous, honest and candid feedback. Since launching this initiative, Crawford has launched the following based on feedback from our employees; enhanced, blended learning paths for all levels in the organization including over 100 self-paced soft skills training classes, implemented Office 365, enhanced claims system, launched OneCrawford app to support a cadence of real-time segmented communication, and performance evaluation and goal setting training for all employees within the organization. The aforementioned items are just a few of the successful changes Crawford has made based on feedback from our employees.
Although we are unable to comment on your specific experience, we value our employees and understand that they are the key to our success. The purpose of our anonymous Alertline (800-854-3205) is to provide employees with an avenue to discuss their concerns and in turn are investigated by a member of the human resources and/or compliance and ethics department. We encourage you to reach out to a member of the human resources team or our Altertline to discuss your concerns in detail.