Crowley's subsidiary Customized Brokers demise - Logistics Specialist Crowley Employee Review

2.0
Jul 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Customized Brokers as a subsidiary of Crowley, it benefits from the above average benefits the company offers.

Cons

Customized Brokers under Crowley is the epitome of bad business decision making and unqualified management that diminishes growth and employee confidence. A once very successful small business bought out a few years ago by Crowley. Crowley Maritime appointed one of their own long time employees to Manage this subsidiary, the results were devastating, turning this multi million dollars winning operation to a continuous year after year business loser in the millions. One individual alone has caused the employment layoff of over 20 loyal employees, others left on their own, disillusioned by the down spiral it was taking.

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Family owned company where people build relationships and have opportunities

Cons

Change is a major theme.

1.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedules (hybrid) and new opportunities for some

Cons

My experience with Crowley Maritime Corporation highlights systemic leadership and cultural challenges that significantly impact organizational effectiveness and employee well-being. At a high level, there appears to be a persistent gap in leadership accountability, where individuals in leadership roles who do not demonstrate effective management, communication, or team development capabilities are not addressed or replaced. This lack of corrective action allows ineffective leadership practices to persist, ultimately influencing team performance, morale, and overall operational outcomes. From an organizational culture standpoint, the work environment reflects characteristics commonly associated with toxicity, including limited collaboration, diminished trust, and a lack of psychological safety. There is a noticeable absence of respect in day-to-day interactions, with insufficient emphasis on professional conduct, inclusivity, and mutual support. This environment not only affects employee engagement but also undermines the foundational elements required for high-performing teams. A particularly concerning aspect is the organization’s handling of workforce reductions. During layoffs, there appeared to be minimal effort to explore alternative solutions such as internal redeployment or reassignment of impacted employees to other roles within the organization. This reflects a lack of strategic workforce planning and, more critically, a lack of empathy in decision-making processes that directly affect employees’ livelihoods. The absence of transparent communication and compassionate leadership during these periods further contributed to a perception that employee well-being was not a priority.

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