Great Company. Beware of the position you apply for. - Customer Operations Coordinator Crowley Employee Review

4.0
Nov 1, 2023
Recommend
CEO approval
Business Outlook

Pros

•Great management •Hibrid roles •Career development for US-managed positions. •Diversity and inclusion

Cons

•There are departments with obsolete manual processes that affect performance. •Some departments will not foster professional development. •El Salvador positions don't have a great work-life balance.

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Crowley Response
2y
Thank you for sharing your insights and experiences at Crowley. We appreciate your positive feedback on our management, hybrid roles, career development for some locations, and our commitment to diversity and inclusion. We value your advice to promote career development and innovation. Your feedback is invaluable as we continually strive to enhance the employee experience, and we will consider your suggestions for future improvements. We wish you the best in your future endeavors.

Explore other reviews about Crowley

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Family owned company where people build relationships and have opportunities

Cons

Change is a major theme.

1.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedules (hybrid) and new opportunities for some

Cons

My experience with Crowley Maritime Corporation highlights systemic leadership and cultural challenges that significantly impact organizational effectiveness and employee well-being. At a high level, there appears to be a persistent gap in leadership accountability, where individuals in leadership roles who do not demonstrate effective management, communication, or team development capabilities are not addressed or replaced. This lack of corrective action allows ineffective leadership practices to persist, ultimately influencing team performance, morale, and overall operational outcomes. From an organizational culture standpoint, the work environment reflects characteristics commonly associated with toxicity, including limited collaboration, diminished trust, and a lack of psychological safety. There is a noticeable absence of respect in day-to-day interactions, with insufficient emphasis on professional conduct, inclusivity, and mutual support. This environment not only affects employee engagement but also undermines the foundational elements required for high-performing teams. A particularly concerning aspect is the organization’s handling of workforce reductions. During layoffs, there appeared to be minimal effort to explore alternative solutions such as internal redeployment or reassignment of impacted employees to other roles within the organization. This reflects a lack of strategic workforce planning and, more critically, a lack of empathy in decision-making processes that directly affect employees’ livelihoods. The absence of transparent communication and compassionate leadership during these periods further contributed to a perception that employee well-being was not a priority.

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