Pros
You get plenty of hands-on experience trying to figure out solutions to random user requests or issues. Great way to learn basic troubleshooting as an entry-level technician. Decent discount on cannabis products.
Cons
Management is horrible and hypocritical. They frown upon their technicians working from home (95% of support that the techs provide is remote troubleshooting for the dispensaries or WFH employees) yet management works from home themselves. There could be no running water in the building or a breakout of COVID in the office and we were still forced to be in the office. Turnover rates within the company are extremely high and with good reason. They brag about the money they make throughout the year yet won’t compensate their employees fairly. They will “promote” you within your department just to keep you from transferring into a different department to further your career. Management likes to create policies and procedures yet won’t back you up when you try to enforce them. Manager tolerates toxic employees and will not address issues in a timely manner causing a decrease in morale. One-on-one meetings are never about your own development or things going on with you, it somehow always turns into unrelated and unproductive conversations..same with team meetings. HR is also complicit with sweeping issues under the rug and can’t be trusted. Toxicity goes from the lowest levels all the way up to the top. Only way to get anywhere in the company is to brown nose and be fake.