Inconsistency rules here. - Sales Associate Custom Ink Employee Review

2.0
Aug 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Decent pay. Nice atmosphere. Awesome coworkers.

Cons

Very very very inconsistent pay. I have worked here for 3 years and have seen our bonus structure change at least 3 times. Each time it changes, it is of benefit to the company - not the employer. The company is always looking for ways to pay you less, but make you do less work. Certain metrics of your bonus structure are weighted - which means your teammates poor performance negatively affects your pay. Management has acknowledged this, but tried to spin it as a 'we're all in this together!' Type of deal. Management is extremely inconsistent. I have had my worst boss ever here,and my best boss ever. Also, I dont care what anyone says: Middle management is very very cliquey. If you are not in the group, you are not moving up. Better make sure you are a pretty girl or a minority if you want to move up! The midde management trap: the career opportunities stop at middle management. They would rather import people from Intuit instead of promote from within for any position that matters.

Explore other reviews about Custom Ink

5.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
2w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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