I would not recommend - Production Custom Ink Employee Review

2.0
Apr 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Coworkers, benefits (medical/dental, time off, 401k), snacks and such in the break room, 7.5hr day with paid .5hr lunch (for a total of 8hrs)

Cons

This job should be, and can be/used to be, really awesome. The problem is middle managament. They are TERRIBLE! We have a massive turnover rate and can't seem to retain employees long term (imo) due to their inability to lead. They do not listen or at least don't respond to staff concerns or suggestions. They seem to see *most* employees as replaceable/expendable. Managers seem very clicky and seem to protect one another from accountability. Never have i seen leadership like this in production (or even retail for that matter). Base pay is better now (recently adjusted), but is still low, and bonuses have been replaced with much more difficult to achieve standards. They (upper mgmt) seem like good people but need to get this place back to what it used to be and turn morale around.

Explore other reviews about Custom Ink

5.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

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Custom Ink Response
3w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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