Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Custom Ink

      Engaged Employer

      Custom Ink reviews

      Good but not Great - Satisfaction Assurance Associate Custom Ink Employee Review

      4.0
      Apr 1, 2021
      Satisfaction assurance associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great healthcare coverage and cheap copays/Rx -Company match for 401(k) that's vested after 3 years -Bonus structure that rewards productivity and accuracy -Casual attire with lots of snacks and free meals

      Cons

      -Low base pay with little to no room for negotiation -Mid-level management is unreliable, tend to care more about their social lives and take off in the middle of the workday but then micro-manage teammates when they are around -Favoritism and lack of opportunities for upward mobility -Dated technology and overworked tech and ops teams

      Explore other reviews about Custom Ink

      5.0
      May 24, 2026
      Assistant project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly staff and flexible hours made for pleasant work environment

      Cons

      The commute was too great

      1.0
      May 26, 2026
      Store representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and diversity initiative at the time.

      Cons

      The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

      2
      avatar
      Custom Ink Response
      3w
      Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Custom Ink jobs | Custom Ink salaries | Custom Ink benefits | Custom Ink interviews
      Custom Ink reviewsCustom Ink Satisfaction Assurance Associate reviewsCustom Ink review