Can be a career or just a job - Production Associate Custom Ink Employee Review

4.0
Sep 3, 2022
Recommend
CEO approval
Business Outlook

Pros

The benefits as of now are pretty generous which was an incentive in the first place (401k, dental, medical, vision etc.), catered food on Thursdays, first dibs on failed or returned merchandise from clothes to wireless chargers. The weekends are always off, Saturdays can be voluntary overtime, but it's rare to take place. If you want responsibility and experience in leadership-climbing roles, just ask. If you like overtime checks, they hand it out like candy. There are problems, but there are good people truly trying to make it a better working environment. The company is young (about 20 years old), I wrote a lot in the cons section, but I'm thankful for this competitively paying job, and the type of people that see this as their career.

Cons

Mandatory overtime gets old really fast, some people are for it $$ but it wrecks any attempts at a work-life balance (if you've normally been able to get things done during the week) and plays a role in the high turnover rate. I've had three different managers in almost six months, making for conflicting plans for job growth trajectories amounting to setbacks in pay-increase opportunities (since as a warehouse, they care about numbers). While it's great that management approves time off requests with little reason to say no when you have the hours, they sabotage team deployments constantly, for some people can be flexed in certain positions, while others cannot, so the burden falls on the same people to the point of frustration/exhaustion. They still use outdated electronics and software making for constant disruptions (we still have printers waiting on parts going on four months currently). The Golden Rule is in their motto, but there is weak synergy between day and night shift. If you have a series of skill sets, you will be moved around a lot, great for people who like to diversify their day, frustrating for those that one to stay in one place for the day.

Explore other reviews about Custom Ink

5.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

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Custom Ink Response
3w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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