Customer Success - Anonymous employee Cvent Employee Review

Great people and the job was fun.

Did not get paid what I’m worth. Not flexible in pay. Kept in the dark regarding pay for a long time.

I tried to come up with one, but simply cannot.

The pay and benefits are well below industry standards. Cvent loves to talk about being a SaaS industry leader, and in the same sentence offer you "benefits" from the 90s (accrued PTO, vesting 401k, etc). The OTEs are a good 30-40% below industry standards as well. OTE obviously it not everything, but it comes with a complimentary bogus commission plan. Sold a big deal in Q1 that gets you to 200% for the quarter? Hope you enjoy getting only 125% of that. They hang on to the rest to pay you out on any underperforming quarters, which is paternalistic and does not respect the time value of the money you earned. My other primary complaint is the abysmal culture. Granted, Cvent's goal is certainly to create an army of employees who never talk negatively of the company and praise its every move. So congrats to them, they have largely achieved this. For those of us who can see past this facade, it is a dark reality. They still refer to themselves as a family, which I thought companies had learned long ago was something you should not do. I also witnessed a whole auditorium of employees stand and clap for the CEO when he came on stage, which was so dystopian and disturbing. Both of these points can best be summarized by when I shared my critique of the new commission plan with a sales leader. We were not given our Q1 quotas/commission plans until well after the quarter was complete, which is a failure on so many levels. When I gave this feedback, I was told its "just a small step back for the company on the march towards the company's revenue goal." No rep should be asked to sacrifice their own success and financial planning for the benefit of their corporate overlords. If you are in SaaS sales, please look elsewhere.