Toxic work environment from leader - Account Manager, Hospitality Cloud Cvent Employee Review

3.0
Mar 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Top leaders are great, they seem caring, corporate office has a great culture, great teammates, products are great. Seems to be better if you work at corporate office.

Cons

Very toxic if you aren’t hitting quota, called out in front of whole team to explain deal by deal why you couldn’t get it forecasted in time, extremely embarrassing conversations for your team members to watch that should be private, team meetings are just pod manager telling team everything they are doing wrong - why not address these 1:1? Why yell at whole team constantly when one person does something? Blackstone just took over and pod leader is already threatening to us that we are replaceable and they’ll bring new talent in better than us so we need to sell more to keep our job. We’re told to foster relationships with hotels but then if they don’t sign when we want to, we are supposed to pressure them and tell them they need us and for us to care less about the hotels. It’s sad because the leaders on top seem great, but pod managers are too busy to be accessible and can’t offer guidance. Everyone is on their own confused trying to find information and who to ask. It’s overwhelming for anyone newer to the company and then they wonder why we can’t hit our numbers when there is so much information accessible to us that it can take hours to try and find yourself, and our pod leaders never have time for us so when you work from home be prepared to be on your own island.

Explore other reviews about Cvent

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and the job was fun.

Cons

Did not get paid what I’m worth. Not flexible in pay. Kept in the dark regarding pay for a long time.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

I tried to come up with one, but simply cannot.

Cons

The pay and benefits are well below industry standards. Cvent loves to talk about being a SaaS industry leader, and in the same sentence offer you "benefits" from the 90s (accrued PTO, vesting 401k, etc). The OTEs are a good 30-40% below industry standards as well. OTE obviously it not everything, but it comes with a complimentary bogus commission plan. Sold a big deal in Q1 that gets you to 200% for the quarter? Hope you enjoy getting only 125% of that. They hang on to the rest to pay you out on any underperforming quarters, which is paternalistic and does not respect the time value of the money you earned. My other primary complaint is the abysmal culture. Granted, Cvent's goal is certainly to create an army of employees who never talk negatively of the company and praise its every move. So congrats to them, they have largely achieved this. For those of us who can see past this facade, it is a dark reality. They still refer to themselves as a family, which I thought companies had learned long ago was something you should not do. I also witnessed a whole auditorium of employees stand and clap for the CEO when he came on stage, which was so dystopian and disturbing. Both of these points can best be summarized by when I shared my critique of the new commission plan with a sales leader. We were not given our Q1 quotas/commission plans until well after the quarter was complete, which is a failure on so many levels. When I gave this feedback, I was told its "just a small step back for the company on the march towards the company's revenue goal." No rep should be asked to sacrifice their own success and financial planning for the benefit of their corporate overlords. If you are in SaaS sales, please look elsewhere.

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