Closing Manager=Glorified Data Input + Obscene Micromanagement - Closing Manager D.R. Horton Employee Review

2.0
Jul 18, 2016
Recommend
CEO approval
Business Outlook

Pros

The people at DR Horton are an amazing group of individuals who strive each and every day to work in a team-oriented environment. These highly intelligent individuals do not walk into the office each day to execute "their" tasks and then clock out for the day. They come into work each day, they efficiently execute their core responsibilities... and even more importantly, they have the drive to look further past their own cubicle or desk, past their own department and take in what the entire team is doing around them. While each department has a set of core responsibilities that they are held accountable for, it is not a strange thing to see individuals from differing departments meeting together in an effort to share their knowledge of their respective departments in order to see if there is any overlap in duties and if a process could be tweaked to equally benefit both departments, as well as the organization as a whole. These are some of the most able individuals I have ever had the opportunity to work with and I can't express enough how nice it was to be able to seek advice on an issue interdepartmentally.

Cons

While many of the individuals referenced in the above question are working hard (VERY hard) each and every day, their progress is almost always stifled at the point where their ideas are to be presented to management. This is the biggest roadblock to this organization's success. All high-impact decisions are made by a group of 5 people behind closed doors. Those five individuals do not even represent each of the company's departments. So they've got 5 managers in one office every Tuesday that are making decisions that will greatly impact the day-to-day work life for every department within the company, and yet, they have no one in those meetings to provide valuable input from the Closing Department, the Title Company, or the Mortgage Company. It's a rat race. They come out of these meetings every Tuesday afternoon with the "new" game plan and the "new" way of doing things; which presents two problems: 1. We were not a part of the meeting, so there was no one available to let management know what tactics ARE working and what things AREN'T working. 2. The teams are unable to feel a sense of accomplishment because the "game plan" changes every week. The biggest con for this company overall has to do with the fact that two of the top managers in the division left, leaving two of the most important roles within the company vacant. To remedy this problem, a split second decision was made to just push two other individuals into those two extremely important roles even with the understanding that one of the replacements had absolutely no experience in the home building industry whatsoever, and neither of the replacements had the level of managerial experience necessary to take on those two incredibly important roles. I can say that one of them has stepped up and proven themselves as highly capable in their new role... During my time with the company I personally watched this individual flourish right in front of my eyes... he/she is definitely going places. As for the other individual... I really wish them the best and I hope that the next few months will bring him/her a wealth of newfound knowledge on items such as, Emotional Intelligence, Social Awareness, Loan Program Guidelines and an overall bootcamp in what it means to work with a home builder.

Explore other reviews about D.R. Horton

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

You get paid well. The more you care, the better the reputation you will create and the better the clients will be.

Cons

Depending on community you get it can be more of a grind and take some time to get it running the way it needs to be. The drive to a community may be far from your house.

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D.R. Horton Response
2w
Thank you for taking the time to share your experience. We are grateful for your contributions and wish you continued success!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Cannot name any pros. There are good qualities for certain not all bad here but must be a well embedded figure in the real estate industry here in central VA. OR you must know managment personally... The HSA ia nice for certain but thats it

Cons

I strongly caution potential employees about this company due to significant issues with management and pay structure: - Employees are classified as W2 in Virginia but receive no base pay, meaning all income relies on lead generation. This creates immense pressure without guaranteed compensation and this also includes your insurance. if you have no pending commissions the corp office will call and ask you to pay for your insurance so be careful to even enroll.. - The requirement to be present in the model from 10 AM to 6 PM without pay is a burden, especially since leads are not provided, forcing employees to perform outreach without compensation. Which would be okay if they had traffic or plan to create traffic but its all on you 100% no excuses or exceptions unless you are good with management which is not based on preformace like management claims. - Management is inconsistent and often unresponsive, leading to frustration. There is a clear lack of loyalty even towards upper management, with many feeling unsupported and undervalued. - Favoritism is prevalent, with senior representatives enjoying privileges that are not extended to others. This creates an unfair environment where performance standards seem to apply selectively. - The overall morale is undermined by poor management practices, with managers openly complaining about the director of sales while providing contradictory statements regarding rules and expectations depending on who you are OR who you know If you are a good sales rep, don’t waste your time here. Seek opportunities where your talents will be recognized and rewarded.

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D.R. Horton Response
5d
We are disappointed to hear your time with D.R. Horton did not meet your expectations. We truly value your feedback and are always working to improve. If you would like to discuss more, please reach out to careers@drhorton.com.
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